Our services are currently offering face-to-face and virtual appointments as required. All referrals are triaged and appointments made in line with a clinical priority booking system.
Our routine physiotherapy waiting times can vary between sites. Our approximate waiting times are: (last updated 28th May 2025):
We can offer a choice of locations for patients to be seen. Therefore, if you would like to be seen at a site different to your referral location, then please contact us on 0300 555 0123 to advise us.
A delay in waiting times has been caused by multiple factors, including:
A national and local shortage of physiotherapy staff over the last two years.
Recovery from the pandemic and following re-deployment of some staff during the mass vaccination programme for Covid-19
Flood damage to our Peterborough department requiring relocation to a different premises
An increase in the number of referrals.
What is the service doing to help?
Learn how the service is working to reduce waiting times.
We have recruited and continue to recruit new staff members to our teams
We offer flexibility of appointments with face to face and virtual options.
We employ First Contact Physiotherapy Practitioners across the county who are based in GP surgeries to provide early advice and guidance to patients who seek help for their Musculoskeletal conditions - Please ask your GP surgery for more information.
We are triaging all new referrals within 48 hrs and where applicable, clinicians provide condition specific advice via SMS texts signposting to our website with information on self-management.
Our website has lots of up to date evidence based advice and exercise leaflets which you could use to start early self-management of your referring condition.
We ask for your feedback. We love to hear your thoughts and ideas about developing our service.
